ControlAir’s purpose to collect any personal data is to respond to your request for product help, quotation and processing of orders. We take your privacy seriously. Here are some relevant questions and answers regarding our collection and use of personal data.
• What information is being collected?
ControlAir will collect names, email addresses, phone numbers and local addresses so we may fulfill your request for product help, quotes or order shipment.
• Who is collecting it?
ControlAir has a sales and marketing department that oversees the collection and use of this data. We do use a Customer Relationship Management system to process this information.
• How is it collected?
Data is collected using our Webforms (Get a Quote, Ask the Expert, White Paper Sign Up, etc), via phone calls, incoming emails and during any email campaigns that are sent to you for marketing purposes.
• Why is it being collected?
This information is being collected for the purpose to respond to your request and for later follow up to ensure that we provided you with a good customer experience. This information may be used to contact you in the future regarding ControlAir products.
• How will it be used?
This information will be entered into a CRM database, so we can contact you via email, phone or mail to fulfill your request and follow up with appropriate product information.
• Who will it be shared with?
Your information will not be sold to a third party. Your information maybe shared with one of our local partners (distributors and/or local field agent) so we can fulfill your request for product information and quotation.
• What will be the effect of this on the individuals concerned?
The purpose of transferring this information to these individuals/companies will be to fulfill your request for product information and quotation. You may receive emails to alert you of order, quote or shipment status. You may also receive follow up emails to gauge your customer experience and alert you to product information.
• Is the intended use likely to cause individuals to object or complain?
We do not expect individuals to object with the use of this data to fulfill an action that they requested of ControlAir. We will remove persons from any future emails if they choose to opt out of future emails.
Please let us know if you have any further questions regarding the processing and use of your information. We can be reached at 1-603-886-9400 or by email at [email protected]